Privacy Policy
Our Commitment to Your Privacy
At Trinity Counseling and Wellness, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Trinity Counseling and Wellness and how we use it. At Trinity Counseling and Wellness (“we,” “our,” or “us”), your privacy and trust are deeply important to us. We are committed to protecting your personal information and honoring the sensitive nature of the experiences you share. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and engage in our virtual therapy services.
1. Information We Collect
We may collect the following information to support your care:
Personal Information:
Name, email address, and phone number
Date of birth and emergency contact information
Insurance details, if applicable
Health Information:
Information shared through intake forms
Mental health history, symptoms, and treatment goals
Information discussed during sessions
Technical Information:
IP address, browser type, and device information
Website usage data through cookies or analytics tools
2. How We Use Your Information
Your information is used with care and intention to:
Provide personalized, trauma-informed therapy services
Communicate about appointments, scheduling, and care
Process payments and insurance claims when applicable
Improve our website and overall client experience
Meet legal, ethical, and professional obligations
3. Confidentiality and HIPAA Compliance
We are committed to maintaining the confidentiality of your protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Your information will not be shared without your written consent, except in situations where disclosure is required or permitted by law.
4. Telehealth and Virtual Services
Trinity Counseling and Wellness provides services through secure, HIPAA-compliant telehealth platforms to ensure your privacy. While we take thoughtful and appropriate steps to protect your information, no digital platform can guarantee absolute security.
5. Cookies and Website Tracking
Our website may use cookies and similar technologies to create a smoother, more personalized browsing experience.
6. Third-Party Services
We may partner with trusted third-party platforms to support your care, such as scheduling systems, secure telehealth platforms, and payment processing services.
7. Data Security
We use appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.
8. Your Rights
You have the right to request access to your records, request corrections to your information, ask questions about how your data is used, and withdraw consent when applicable.
9. Retention of Information
We retain your information only for as long as necessary to provide services and to comply with legal, ethical, and professional standards.
10. Children’s Privacy
Services for minors require the consent of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate authorization.
11. Changes to This Policy
This Privacy Policy may be updated as our practice evolves. Any changes will be reflected on this page with an updated effective date.
12. Contact Information
If you have any questions or would like to discuss your privacy, please reach out:
Trinity Counseling and Wellness
Email: info@trinitycounselingandwellness.com
Phone: (832)-930-6631
Website: https://www.trinitycounselingandwellness.com
Last Updated: May 2026